Frequently asked questions

A: Placing an order on mugnificentcrafts.com is easy! Simply browse our collection, select the items you wish to purchase, and proceed to the checkout page. Follow the prompts to enter your shipping information and complete your payment. If you need any assistance, feel free to reach out to us by message on socials!

A: We strive to process orders quickly; however, if you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

A: Unfortunately, once an order is placed, we are unable to add items to it. If you wish to purchase additional items, we recommend placing a new order.

A: If you receive the wrong item or your order is incomplete, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you receive the correct items as soon as possible.

A: Yes, we offer bulk or wholesale ordering options for certain products. Please contact our customer support team with your specific requirements, and we will provide you with further assistance and information.

A: After successfully placing your order, you will receive an order confirmation email. This email will contain your order details, including the items purchased, shipping address, and order number.

A: We accept a variety of secure payment methods, including major credit cards, debit cards, and popular online payment services. At checkout, you will be able to choose the payment option that works best for you.

A: No, you can make a purchase as a guest without creating an account.

A: We do not charge any additional fees or charges for using specific payment methods. However, please be aware that your chosen payment service provider may have its own terms and fees, which you should review separately.

A: Yes, once your payment is successfully processed, you will receive an order confirmation email. This email will serve as confirmation of your payment and will contain your order details.

A: Feel free to contact us by filling out the contact form in Contact page. For an even faster response, reach out to us through our social media channels — it's the quickest way to get in touch! We strive to respond to all inquiries promptly and ensure your satisfaction.

A: We aim to respond to all customer inquiries within 24 hours. Please note that during peak periods, our response time may be slightly longer, but we will make every effort to address your concerns as quickly as possible.

A: Absolutely! Our knowledgeable customer support team is here to assist you in selecting the right product or design that meets your needs. Please reach out to us, and we will be happy to provide guidance and answer any questions you may have.

A: If you encounter any technical issues while browsing or using our website, please notify our customer support team. We will investigate the matter and work to resolve any technical issues promptly.

A: Yes, we offer assistance with customizing or personalizing products. If you have specific customization requests or need help with personalization options, please contact our customer support team for guidance.

A: Shipping times can vary depending on the destination. Shipping can take 4 - 20 business days. Please refer to the checkout page for estimated shipping times.

A: Yes, we offer international shipping to almost every country. During the checkout process, you can enter your shipping address to determine if we ship to your location.

A: Once your order is placed, it will be processed within 1 day and then production process will start. Avarage product production time is 2-3 days. Sometimes it could be faster, sometimes longer. Shipping times vary depending on your location. You can track the shipping once the product is shipped.

A: No, we don't offer expedited shipping options for select products.

A: We charge a flat rate of $7.99 for shipping worldwide. This applies to most destinations and is subject to change. Please note that additional fees or taxes imposed by customs authorities may apply for international shipments, and these would be the responsibility of the recipient. The shipping cost will be calculated and displayed during the checkout process, allowing you to review the total cost of your order including shipping fees.

A: Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the progress of your delivery.

A: Yes, we provide tracking information for all shipped orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

A: Yes, you can ship items to a different address as a gift. During the checkout process, you will have the option to enter a separate shipping address.

A: At this time, we only offer customization or personalization services if we are contacted directly. But, yes it is possible.

A: In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.

A: Yes, we offer customization and personalization options for our products. Depending on the specific item, you may be able to add personalized text, select color options, or upload your own design. As of now, you need to contact us directly for more details.

A: Yes, we strive to provide detailed product measurements and size charts for applicable items. These measurements can typically be found on the product page, providing you with guidance in selecting the appropriate size or dimensions. If you have any specific questions about product measurements, please let us know.